We had the main water line to the campground crack on a Saturday. Within 20 minutes they had a guy on site to fix it. Turned into a large job and they stayed till the end. Working in a tight space and in the dark, they got the job done. Very knowledgeable and polite. We highly recommend them and will use them again in the future. Thank you!
Responsive, Professional and Capable. People are all top quality, and use appropriate skill and knowledge to ensure multi day projects or small jobs are all managed efficiently. We greatly appreciate the company investment made in a wide range of high end diagnostic and specialized heavy equipment. This assures us problems are accurately assessed and fixed correctly, on time. They have a great Can Do! attitude and always put customer first.(We operate small residential communities throughout Van Isle and have been a customer for 2 years)
Terra Nova Plumbing needs to know how amazing I think they are. Today there was an issue that needed to be looked at. I was home, with 2 kids and 2 kittens and they came by to check out the problem. Being alone in a home with kids, anyone coming into your house can make anyone feel uneasy but I have to say, I never ever felt unsafe and that is because the level of professionalism, and thoughtful work ethic that Zlatan showed not only my home but myself common respect was outstanding. He was patient while trying to figure out the problem, polite and clean, he was observant and his phone manners to both his co-worker and my boyfriend were next level. His ability to communicate in an effective way, to strategize and ask the right questions was awesome. I wouldn’t hesitate to ever contact this company for any plumbing issues you may have. It’s refreshing to have someone so young give hope for future generations of young people in the work force. Please make sure to let Zlatan know what an awesome worker he is and I am very grateful he managed to sort out the issue at hand. Terra Nova, you have yourself one heck of an employee.
I am so impressed and grateful to you and your crew! 1st: You responded quickly to my unexpected driveway fountain. 2nd: You communicated ETAs –and kept to them – or communicated when there was someone else’s emergency to take you elsewhere – happened only once. 3rd: You and your crew, Joel and Darcy, were always friendly, professional and highly skilled! 4th: You left my property – following a lengthy trench installation – very neat and tidy. 5th: You sent me photos of my new water turn off valve, so that I have a record. Thank you Nick, Terry, Joel and Darcy for being the brilliant silver lining in a potential disaster. If you are asked for a referral from potential customers, I would be so happy to provide that.
Fantastic service. I thought my outside tap was fixed but just after accepting an offer on my house I realized the tap wouldn't turn off the water completely. The inspector was due to arrive as per the buyers offer to buy my home. Dwight from Terra Nova arrived 30 minutes after I called and had the job done in 30 minutes. The bill was extremely reasonable, Dwight is very friendly and professional. Couldn't have asked for more.
While trying to sell my house, it was discovered that there was dampness in the crawlspace. Because it was actively being viewed I was in a bit of a panic to find and fix the problem asap. I called two companies, the first one told me they might be able to come and check it out in 2-3 days. I couldn’t wait that long. I called Terra Nova and was told they could stop in and do a quick check on the way to another site as they were going by my place that morning. Within 10 minutes, they were at my door. As it turned out the entire perimeter drain needed to be replaced as it had been incorrectly installed when the house was built. The pressure was on to get it fixed correctly and promptly.Even though they had several other jobs on the go, and a few times were called out on other emergencies, they did an amazing job and they bent over backwards to get it done on time, and that also included replanting trees and fence posts that had to be removed as well as the patio brickwork and concrete pouring. The crew was professional and very patiently answered any and all questions I had about what they were doing. They understood the time frame and the stress that came along with it and I couldn’t have been happier with how they handled it. I would hire no other company other than Terra Nova Plumbing for the job. Super impressed with them. If there 10 stars available, they would get all 10.
Dwight and Terry (owner) came out on a Sunday morning of a long weekend and spent 4 hrs replacing my gas hot water tank. That is exceptional! They were friendly and neat, too. I could not have been happier with the quick service (they were there in an hour) during my "emergency" - thinking I wouldn't have hot water for days! In fact, the owner was able to source a tank from a supply warehouse within an hour as well!