While trying to sell my house, it was discovered that there was dampness in the crawlspace. Because it was actively being viewed I was in a bit of a panic to find and fix the problem asap. I called two companies, the first one told me they might be able to come and check it out in 2-3 days. I couldn’t wait that long. I called Terra Nova and was told they could stop in and do a quick check on the way to another site as they were going by my place that morning. Within 10 minutes, they were at my door. As it turned out the entire perimeter drain needed to be replaced as it had been incorrectly installed when the house was built. The pressure was on to get it fixed correctly and promptly.Even though they had several other jobs on the go, and a few times were called out on other emergencies, they did an amazing job and they bent over backwards to get it done on time, and that also included replanting trees and fence posts that had to be removed as well as the patio brickwork and concrete pouring. The crew was professional and very patiently answered any and all questions I had about what they were doing. They understood the time frame and the stress that came along with it and I couldn’t have been happier with how they handled it. I would hire no other company other than Terra Nova Plumbing for the job. Super impressed with them. If there 10 stars available, they would get all 10.
Dwight and Terry (owner) came out on a Sunday morning of a long weekend and spent 4 hrs replacing my gas hot water tank. That is exceptional! They were friendly and neat, too. I could not have been happier with the quick service (they were there in an hour) during my "emergency" - thinking I wouldn't have hot water for days! In fact, the owner was able to source a tank from a supply warehouse within an hour as well!
Had a sewer backup in the middle of the night. Called Terra Nova was told it was not a complete emergency and they would be here in the morning, then received a call first thing in the morning and showed up 30 mins later.Great service and very friendly. Definitely our new plumber for any further issues.No one else in town answered thier so called 24 hour service. Thank you Dwight for you fast and friendly service!
This company replaced a HOT WATER TANK in my house. The services were completed very quickly.The Plumber by the name of DWIGHT did a great job,and also left the work area spotless. Thank you Terry Johnston and Dwight for your excellent service.I would recommend you to any one and you are certainly the first company I will call if I do require your services again.Wishing you all the best for the Holiday Season and New Year.
Just a quick note to express my thanks to you for prompt attention. Your man Kyle was just great. He was over here shortly after 8 a.m., took a brief look at the problem and had it fixed in 5 min. Really good work. Saved me a great big repair bill replacing the faucet. I will make every effort to recommend your company to all of our friends of the great job you did for us. many thanks,
My hot water tank went, so I was in need of a new one right away. Terry was quick to respond to my inquiries and had a very friendly and knowledgeable technician at my home in under an hour after my request for service. Dwight was very polite, and made the whole process enjoyable. My old hot water tank was removed, new one installed, and tested to make sure it all worked well. Terra Nova Plumbing will forever have my business and that of my friends and family as well! Thanks for doing such great work.